• Return And Refund Policy

Return And Refund Policy

Return & Refund Policy

At Biosolve Septic, we aim to provide a smooth and reliable shopping experience. If you need any assistance during checkout, feel free to contact us at sales@theecomlab.in — we’re always happy to help.

Payment Options

We accept all major debit and credit cards through a 100% secure payment gateway.
Cash on Delivery (COD) is also available at a nominal additional charge.

Shipping Charges

  • ✅ Free Shipping on all prepaid orders

  • COD charges may apply (if applicable)

Shipping Locations

We deliver across most major cities in India and also offer international shipping.
If courier services are available in your area, we can deliver to you.

Order Confirmation Issues

If you haven’t received your confirmation email:

  • Check your spam/junk folder

  • Ensure the correct email address was entered

Still facing issues? Contact us at sales@theecomlab.in, and we’ll assist you promptly.

Delivery Timeline

  • Orders are processed within 24 working hours

  • Delivery time depends on location and external factors like holidays, distance, or unforeseen delays

We appreciate your patience in case of any unexpected delays.

Order Cancellation

Orders can be cancelled before dispatch by contacting us at sales@theecomlab.in.

  • Refunds will be processed within 3 days of cancellation

  • Amount will be credited via the original payment method

  • No additional charges will be applied

Returns Policy

🚫 No Returns or Exchanges
All purchases made on Biosolve Septic are final.

Exceptions (Damaged or Defective Products)

If you receive a damaged or defective item:

  • Contact us within 2 days of delivery

  • Our team will review the issue and may offer a replacement or refund (at our discretion)

Refund Process

If approved:

  • Refund will be initiated to your original payment method

  • Processing time: 3–7 business days

Incorrect or Missing Items

In case of wrong or missing items:

We will:

  • Reship the correct item at no extra cost

  • No need to return the incorrect item — you can keep it as a gesture from us 🎁

Lost Packages

If your order is not delivered:

If confirmed lost, we will:

  • Issue a full refund or

  • Resend the order

Change of Shipping Address

You can update your shipping details before dispatch by contacting us at sales@theecomlab.in.

Need Help?

For any questions or support, feel free to reach out:

📧 sales@theecomlab.in
📞 +91 88508 68845